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SHIPPING & RETURNS

Shipping

Shipping costs are determined on the value of your order and will be shown at checkout. For your convenience we deliver via AusPost eParcel to anywhere in Australia.

We hand make our products with love in Geraldton, Western Australia. We aim to have all products in stock. If there is any stock issue we will notify you. Please allow for 14 working days from the date your order is placed placed.

We do not outside of Australia.

Upon completion of your purchase, our team will organise for your product to be dispatched as a priority. We will notify you via email when your product is dispatched and provide you with the tracking details.

If you aren't at home when your parcel is delivered, Australia Post will leave a card at advising you that an attempt has been made to deliver your product and when it will be available to collect in person.

Returns

You must notify us of any problems within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact us via this website to advise of the reason you wish to return an item and to receive approval or rejection of your refund. If approved, you will be advised of the address to send your item to be returned.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then process your refund and a credit will automatically be applied to your credit card or original method of payment within 7 days of receiving the item back.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchase shipping insurance.